Privacy Policy

Introduction

Mornington Peninsula Property Group (ABN [Insert ABN]) is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth), Residential Tenancies Act (1997), Privacy and Data Protection Act (2014) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website, property management services, and buyer’s agency services.

What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our services. This may include:

• Identification details – name, date of birth, driver’s licence, or passport;
• Contact information – phone number, email address, residential address;
• Employment and financial details – employer, income, payslips, bank statements;
• Tenancy history – references from previous landlords or property managers;
• Property details – ownership, investment preferences, leasing arrangements;
• Other information – as required for specific services (e.g. buyer advocacy or investment property advice).

We may also collect information through website forms, phone calls, emails, inspections, application forms, and third-party platforms (e.g. tenant databases or credit agencies).

How We Collect Your Information

We may collect your information in various ways, including:

• Directly from you (e.g. rental application, enquiry forms, phone calls);
• From third parties with your consent (e.g. referees, credit reporting agencies);
• Through publicly available sources or government databases;
• Automatically when you visit our website (via cookies or analytics tools).

Why We Collect Your Information

We collect your personal information to:

• Provide property management, leasing, or buyer’s agent services;
• Process tenancy or property applications;
• Conduct reference, employment, and financial checks;
• Communicate with you and provide customer service;
• Comply with legal and regulatory requirements;
• Market our services (including sending newsletters or updates);
• Manage our internal operations and systems.

Disclosure of Your Information

We may disclose your personal information to:

• Landlords, tenants, or prospective buyers/sellers;
• Tradespeople, contractors, and service providers;
• Third-party platforms for marketing or tenancy processing;
• Financial institutions, insurers, or legal representatives;
• Government agencies or regulators, if required by law;
• Any party you have authorised us to disclose to.

Where we engage third-party service providers, we ensure they are also compliant with relevant privacy obligations.

Storing and Securing Your Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. Information is stored securely in physical or electronic form and only accessible by authorised staff.

When no longer required, your personal information is securely destroyed or de-identified, in line with legal retention requirements.

Access to and Correction of Your Information

You may request access to or correction of your personal information at any time by contacting us. We will respond within a reasonable timeframe and may require identity verification.

In some cases, we may charge a reasonable fee to cover administrative costs or refuse a request where permitted by law.

Direct Marketing

We may use your personal information to send you marketing communications about our services. You can opt out of receiving these communications at any time by following the unsubscribe instructions or contacting us directly.

Cookies and Website Analytics

Our website uses cookies and other technologies to enhance your browsing experience and collect statistical data. You can modify your browser settings to manage cookie preferences.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The latest version will always be available on our website.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact:

Mornington Peninsula Property Group
Email: office@mppropertygroup.com.au
Phone: (03) 5986 8188
Website: www.mppropertygroup.com.au
Address: 1015 Point Nepean Road, Rosebud, Victoria, 3939

We take all privacy-related concerns seriously and will respond in accordance with the Privacy Act 1988 (Cth).